How Does A Casino Know When A Slot Machine Malfunctions

How Does A Casino Know When A Slot Machine Malfunctions Like
How Does A Casino Know When A Slot Machine Malfunctions Uncut

We’ve all seen the small notice on the slot machine that says something like, “Machine malfunction voids all pays and plays.” Have you ever really thought about what you would do if it happened to you?

Stephen Wilkinson was playing his favorite slot machine at the Philadelphia Park casino in Pennsylvania when he hit the jackpot for $102,000. The machine lit up, the jackpot music started to play, and on the screen it congratulated him on his win of $102,000. People quickly gathered around and began congratulating him, in fact the women beside him was so excited she phoned her husband to tell him the news. Well, Stephen was in for a big surprise but it wasn’t $102,000.

After several minutes of casino employees huddled in deep discussion, they made their way over to Stephen to congratulate him on his win. Wrong! They made their way over to let him know that there was a machine malfunction, and he did not hit the jackpot. However, they would compensate him for the malfunction by providing him with two free tickets to their buffet. No, I’m not making that part up. They tried to reconcile the situation by giving him two free buffet tickets. Unless there was gold and diamonds on the buffet, that doesn’t seem like just compensation to me.

What do you think? Do you think the casino should have to pay the money, or are they not liable because they have the warning on the machine? What about if it happened to you, how do you think you would respond? What would you do?

Ask the Slot Expert: Back on the slot malfunction/denied jackpot merry-go-round 4 March 2020 By John Robison, Slot Expert™. Here we go again. A casino refuses to pay a player a jackpot because of a slot machine malfunction and every story about the incident says you never know if a casino will really pay you when you win. You’re going to have to fill out a tax form. We’re going to assume that you won more than $1,200. Slots Malfunctions. And that’s the point. Almost every slot machine has a disclaimer that states “Malfunction Voids All Pays and Plays.” Which, when you think about it, makes sense. It is, after all, a machine and machines have their glitches. Objectively, how can a 1,000 coin slot casino in a rural casino offer a multi-million dollar payout?

Let’s take a look at similar situation that occurred, you may have a different reaction. This actually happened to a fellow gambler that I know and it happened on a video poker machine instead of a slot machine, but video poker machines are classified as “slots” and have the same malfunction warning on each machine. This story has a slightly different twist to it, but ironically it was for about the same amount of money.

John was in the casino when he noticed a single progressive video poker machine. A single progressive simply means that the machine is not hooked up to any other machines, the jackpot rises as someone plays that machine only. Many video poker single progressives have a large display above the machine that lets the customer know how high the jackpot is. John noticed a $1 denomination ($5 for max play) video poker machine where the display read that the jackpot was $104,000 for a royal flush. If you don’t play video poker, just know that a normal payout for a royal on a $1 machine is $4,000. The progressives are reset at $4,000 and move up as the game is played.

John knew something wasn’t right. It’s almost mathematically impossible for a $1 video poker progressive machine to get over $100,000 without a royal flush being hit. If it got up to $20,000 it would be big news and you wouldn’t be able to play the machine because it would be packed with people. John decided to play and see what happened. The entire time he played the jackpot was still listed as $104,000 and was increasing as he played. After about an hour, sure enough John hit a royal flush.

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What do you think happened?

A) The casino paid him the $104,000 that was advertised on the machine.
B) They paid him nothing because there was a machine malfunction.
C) They paid him the reset jackpot value of $4,000.
D) They paid him some other amount.

If you guessed option C you would be correct. The casino explained to John that the progressive counter display had malfunctioned and they would not pay him the $104,000. John didn’t fight it too much because he knew there was nothing he could do. I think he was most upset at the fact that they paid him the minimum of $4,000, which is the reset amount, instead of at least compensating him something extra since it was a progressive. They claimed that the malfunction voided everything, and basically they were saying he’s lucky to be getting the $4,000.

What is your feeling on this situation? Is it different from the first story? Does it matter that John knew something was amiss when he sat down at the machine? I would love to hear your thoughts, and any similar situations that may have happened to you or someone you know.

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No other segment of the gaming industry has benefited more from the technology revolution than the slot machine. Once considered the ugly stepdaughter placed on the gaming floor to appease the spouses of table players, the slot machine has been transformed into the fairy princess of the gaming world. With her, she has brought a dowry of riches no one would have imagined for the casino and a few lucky players as well. Over twenty years ago the slot machine accounted for 30 percent of the casinos' profits. Today it accounts for about 70 percent. Computer technology and the ability to play with little to no gambling knowledge makes it possible to offer life-changing jackpots big enough to turn a pauper into a king.

However, the fact that it doesn't take much gambling knowledge to play means that most people don't understand the inner working of the slots -- which makes it easy to explain a loss or a win with some false logic. Like any other 'wives tales' these are passed from person to person until they become gospel. Most of these myths and misconceptions are harmless but they can add to your frustration and take away some of the enjoyment of your casino visit. Let’s take a look at a few of the most popular myths and the truth behind them.

Myth #1

Someone hit a jackpot on the machine you just left -- so you would have won that jackpot if you kept playing.
This is probably one of the most common notions about slot machine gambling -- but it's patently false. The slot machines have a computer chip inside that runs the Random Number Generator (RNG). The RNG is continuously cycling through numbers even when the machine is not being played. These numbers correspond to the stops on the wheel that display the winning or losing symbols that you see when the reels stop. When you hit the spin button or pull the handle, the RNG picks the combination at that given microsecond. If you had stayed at the machine, it is highly unlikely that you would have stopped the RNG at the exact nano-second to display that same combination of numbers. In the time it takes to talk with a friend or sip your drink the RNG has cycled through thousands of combinations.

Myth #2

You can tell the odds of winning by counting the symbols on each wheel.
Actually, you can't. The RNG generates a

How Does A Casino Know When A Slot Machine Malfunctions